WhatsApp, SMS & Email.
One real-time sales inbox.
Customer conversations arrive over Meta WhatsApp Cloud API, Twilio SMS, and corporate email in a single unified thread. Autonomous AI crafts contextual replies, while your sales team closes deals collaboratively without switching between personal phones and tabs.
Official Meta WhatsApp Cloud API: Messages arrive under 2 seconds. The 24-hour customer care window is displayed with a live countdown timer. When the window nears expiration, reps can re-engage with 1-click pre-approved Meta HSM templates.
Stop losing context when a customer switches apps.
Your prospect texts at 11 PM. By morning, they send an email with a signed contract. Without Auxelon, your team spends hours cross-referencing different apps to piece together the narrative. With our omni-channel identity resolution, you see the entire relationship in one seamless timeline.
Official WhatsApp Business Integration
We built Auxelon directly on the Meta WhatsApp Cloud API. This means your business gets company-owned WABA numbers—no more relying on your reps' personal phones. Every message is securely logged in your database. Plus, we automatically manage the strict 24-hour customer care windows, giving your team visual countdowns so you never miss a chance to respond for free.
Email & SMS Seamlessly Woven In
Not every customer wants to use WhatsApp. That's why we've integrated Twilio carrier-grade SMS and full email sync for Gmail and Microsoft 365 (Outlook). When a new message comes in, Auxelon's identity resolution engine instantly checks the phone number and email address. If it matches an existing contact, the message is seamlessly threaded into their ongoing conversation timeline.
Client is asking for a 10% discount. I'm checking with the manager before we reply.
Team Collaboration Without Collision
There is nothing worse than two sales reps answering the same prospect at the same time with different answers. Auxelon eliminates this with live presence indicators that show exactly who is viewing or typing in a conversation at any given moment.
Agent Assignment & Routing
Distribute the workload effectively. Assign new inbound conversations to specific reps via round-robin, or let managers manually route high-value leads to senior closers. Ownership is clear, accountability is absolute.
Private Internal Notes & Filters
Need backup? Leave a yellow internal sticky note right in the conversation timeline. It’s visible only to your team, allowing managers to coach reps mid-deal without the customer ever knowing. Plus, keep the inbox clean by applying labels and filtering conversations by Open, Pending, Resolved, or Snoozed.
Stop dropping the ball on inbound leads.
Get Started with our Free PackWhy Sales Teams Lose 40% of WhatsApp Leads
When sales reps use personal WhatsApp numbers or consumer WhatsApp Web, company data vanishes the day a rep leaves. Auxelon replaces chaos with an institutional sales engine.
The ROI of Centralization: When you centralize communications in Auxelon, you aren't just saving time—you're accelerating revenue. Our enterprise customers consistently see a 40% reduction in first-response times and a measurable boost in closed-won rates simply because deals no longer fall through the cracks of personal devices.
The Cost of Personal WhatsApp & Disconnected Tools
- ✕Customer Leakage: Prospects chat with reps on personal devices. If a rep resigns, they walk away with your customer book.
- ✕Blind Management: Sales Directors have zero visibility into response times, message contents, or deal negotiation terms.
- ✕Manual Double-Entry: Reps spend 2+ hours a day copying chats into legacy CRMs like Salesforce or HubSpot—or simply don't bother.
- ✕24-Hour Expiration Drop-off: WhatsApp 24-hour customer care windows expire without notice, locking reps out of continuing discussions.
The Auxelon Institutional Sales System
- ✓100% Company Ownership: All chats flow through company-owned Meta WABA numbers. Complete message history remains in your PostgreSQL database.
- ✓Real-Time SLA & Response Metrics: Monitor average first-response times (<30s), active agent conversations, and unresolved ticket counts.
- ✓Instant In-Chat CRM Actions: Log deals, advance stages, create appointments, and dispatch Product Catalog quotes directly from the chat drawer.
- ✓Official Meta HSM Re-engagement: Live countdown timers alert reps before the 24h window closes, with 1-click template dispatches to keep conversations alive.
Quick Replies & Canned Responses
Typing out the same pricing answers fifty times a day isn't just boring for your reps—it slows down your entire sales pipeline. Give your team the tools to respond in seconds, not minutes, with a robust library of quick replies.
Pre-written Templates & Variables
Craft the perfect pitch once, and use it forever. Our quick replies support dynamic variable insertion. With just a slash command, you can insert a pre-written message that automatically pulls in the customer's first name, current deal value, or specific product names. The result? Lightning-fast replies that still feel highly personalized.
Team-Shared vs Personal Snippets
Maintain brand consistency across the board. Admins can create a global team-shared snippet library for standard operating procedures, while individual reps can still craft their own personal shortcuts for their unique selling styles.
Thanks for asking about {deal.product_name}. Based on your company size, your estimated quote is {deal.value}.
Would you like to schedule a quick call to go over the details?
How High-Velocity Teams Run the Sales Loop
Instant Inbound Capture
Lead scans a WhatsApp QR code on your website or ad. Meta Cloud API webhooks route the lead to your inbox in under 2 seconds.
Autonomous AI Triage
Auxelon AI scans the inquiry, checks your pgvector knowledge base, answers FAQs, and tags the customer with high-intent buying signals.
Sticky Human Takeover
Assigned sales rep takes over with 1 click. Rep uses quick snippets, attaches Product Catalog quotes (/catalog), and negotiates live.
Stage Advance & Sync
Deal moves from "New Lead" to "Won" right in the chat sidebar. Calendar appointments and payment receipts are sent automatically.
The inbox is just the beginning.
Once you've centralized your messaging, you can start building powerful automated workflows and managing complex sales processes. See how the Shared Inbox connects to the rest of the Auxelon ecosystem.
Pick a plan that fits your sales flow.
Start 100% free with our Free Pack — no trial expiration, no credit card required. Upgrade as your team, WhatsApp conversations, and pipeline grow. Every plan includes full tenant isolation on our enterprise PostgreSQL database.
- 250 contacts & deals
- Full visual sales pipeline
- Contact timeline & notes
- Duplicate detection
- 50MB chat media & PDF attachment storage
- 30,000 contacts & deals
- 10GB chat media & PDF attachment storage
- 5 active sales pipelines
- Google & Outlook 2-way sync
- WhatsApp Cloud API (BYOK or Concierge setup)
- Custom fields & tags
- 60,000 contacts & deals
- 20GB chat media & PDF attachment storage
- Unlimited sales pipelines
- Auxelon AI Assistant & Prompts (BYOK or Concierge)
- WhatsApp Cloud journeys & HSM templates
- E-Signatures & Stripe Invoicing
- 120,000 contacts & deals
- 40GB chat media & PDF attachment storage
- Custom AI Agent rules & handoff (Turnkey or BYOK)
- 5 WhatsApp WABA numbers + Token assistance
- Dedicated MCP Server (Claude/Cursor)
- Priority 1-hour support SLA
Ready to unify your customer conversations?
Start with our 100% Free Pack. Connect your WhatsApp Business number, invite your sales reps, and close deals faster.