Cancellation & Refund Policy

Effective Date: October 2026 • Applies to all Auxelon software licenses

1. 7-Day Money-Back Guarantee

We stand behind the quality of Auxelon’s enterprise WhatsApp CRM. If you are not satisfied with your subscription for any reason within the first 7 days of your initial purchase or account creation, you are eligible for a full refund of your base subscription fee.

To claim your refund within the 7-day window, simply write to us at [email protected] with your registered account email and payment reference number. No questions asked.

2. Subscription Cancellation

You can cancel your recurring Auxelon subscription at any time:

You may cancel directly from your account console under Settings → Billing.
Alternatively, you can email [email protected] at least 24 hours prior to your renewal date.
Upon cancellation, your subscription remains active until the end of the current billing cycle, and no further renewal charges will be made.

3. Refund Processing & Timelines

Approved refunds are credited back to the original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet) via our payment gateway partner (Razorpay).

Standard Processing Window:Once approved, refunds typically reflect in your bank account within 5 to 7 business days, subject to your issuing bank’s standard processing cycles.

4. Exceptions & Non-Refundable Items

Refunds apply solely to base SaaS platform subscription licenses. The following items are non-refundable:

Meta WhatsApp Cloud API conversation credits that have already been dispatched or consumed.
Custom enterprise onboarding or engineering setup services once delivery has commenced.
Accounts terminated due to violation of our Terms of Service (e.g. unsolicited spamming or Meta policy breaches).

Questions or Refund Assistance?

Contact our dedicated billing desk: [email protected] • Priority Ticket Desk: auxelon.in/contact• Operational Hours: Monday–Saturday, 9:30 AM – 6:30 PM IST (Response SLA < 4 hours).