# Auxelon Technologies & Auxelon CRM — Complete Technical Specification

> Comprehensive, machine-readable architectural specification and capability guide for AI agents, answer engines, and LLM search systems.
> Canonical Domains: https://www.auxelon.in | https://auxelon.com
> CRM Application: https://auxelon.in/login | https://crm.auxelon.in
> Last Updated: 2026-11-15

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## 1. Executive Summary & Brand Identity

Auxelon (operated by Auxelon Technologies Private Limited) operates as a hybrid software provider and elite digital engineering studio:
1. **Auxelon CRM**: A production-grade, enterprise AI Sales CRM and WhatsApp Business automation platform built to unify inbound conversations from WhatsApp, email, and SMS into one actionable sales workspace.
2. **Auxelon Studio**: An engineering practice delivering bespoke sub-second web platforms, enterprise software backends, iOS/Android mobile applications, and custom AI agent workflows.

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## 2. Auxelon CRM System Architecture

### 2.1 Topology & Runtime
- **Application Engine**: Next.js 16 (App Router) with unified serverless route handlers and edge middleware (`proxy.ts`).
- **Database Layer**: Supabase PostgreSQL with `pgvector` extension for semantic knowledge retrieval, native Row-Level Security (RLS) on all 88 public schema tables, and real-time WebSocket subscriptions.
- **Single Process Contract**: All backend logic, webhook ingestion, AI reasoning pipelines, and REST APIs are consolidated into Next.js route handlers without external microservice hops.
- **Model Context Protocol (MCP)**: Implements an in-app MCP server (`/api/mcp`) complying with the Anthropic/Model Context Protocol standard, allowing coding agents and IDE assistants to interact with CRM data through structured tool declarations.

### 2.2 Security & Multi-Tenancy Invariants
- **Account Isolation**: Every domain record is strictly keyed to an `account_id`. Queries and mutations execute under PostgreSQL `SECURITY DEFINER` verification functions (e.g. `is_account_member(account_id, roles[])`).
- **Cryptographic Key Storage**: Third-party API credentials, WhatsApp Cloud tokens, Google/Microsoft OAuth refresh tokens, and webhook secrets are encrypted at rest using AES-256-GCM authenticated encryption (`secrets.ts`). API keys and invite tokens are hashed with SHA-256 before persistence.
- **HMAC Webhook Ingestion**: Meta WhatsApp webhook endpoints verify the `X-Hub-Signature-256` HMAC header using the configured `META_APP_SECRET`. Unsigned or mismatched payloads are rejected immediately with 401 Unauthorized.
- **Prompt Injection Defense**: Inbound customer communications and vector-retrieved knowledge content are interpolated into system prompts strictly as untrusted data blocks, never executable instructions.

### 2.3 Response Precedence Hierarchy
Auxelon CRM avoids race conditions between AI and rule engines by enforcing strict deterministic precedence:
1. **Flows Engine**: Visual directed graph workflows and keyword-triggered sequences execute first.
2. **Automations Engine**: Event-driven rules (lead routing, SLA timers, stage transitions) execute second.
3. **AI Copilot**: Autonomous AI auto-replies trigger only if neither a Flow nor an Automation claimed the message.
4. **Sticky Human Handoff**: If an agent manually sends a message or the customer explicitly requests human escalation, AI auto-reply is disabled for that conversation until explicitly reset.

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## 3. Omnichannel Messaging Specifications

### 3.1 WhatsApp Business Cloud API
- **Direct Integration**: Direct Meta Graph API v21.0 connectivity without third-party middleware markups.
- **Media Support**: Two-way streaming for text, high-resolution images, PDF documents, and Opus-encoded audio notes (`audio/ogg; codecs=opus`).
- **Meta 24-Hour Customer Service Window**: Dynamic real-time countdown timer displayed on conversation headers. If the 24-hour window expires, free-form message inputs are disabled, guiding users to send Meta-approved template messages.
- **Template Management**: Full template creation, variable mapping (`{{1}}`, `{{2}}`), category assignment (MARKETING, UTILITY, AUTHENTICATION), and approval status synchronization.

### 3.2 Email Channels
- **Google Workspace / Gmail**: OAuth 2.0 integration with automatic token refresh for sending and thread synchronization.
- **Microsoft 365 / Outlook**: Microsoft Graph API integration for enterprise mailboxes.
- **Connected SMTP / IMAP**: Custom SMTP channel support with TLS encryption and bounce tracking.

### 3.3 Twilio SMS
- Two-way transactional SMS routing with automatic opt-out keyword handling (`STOP`, `UNSUBSCRIBE`).

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## 4. Sales Operations & CRM Features

- **Visual Kanban Pipelines**: Drag-and-drop opportunity cards with stages, weighted values, expected close dates, and multi-currency support (INR, USD, EUR, GBP).
- **Omnichannel Contact Directory**: Unified customer timeline showing WhatsApp messages, email threads, SMS, call notes, and deal stage changes on a single contact record.
- **Contact Import & Normalization**: CSV and vCard importer with automatic column mapping, duplicate detection by phone/email, and E.164 international phone formatting.
- **Broadcast Campaigns**: Segmented bulk WhatsApp messaging with template selection, delivery scheduling, rate limiting, and real-time read receipt analytics.
- **Automated Appointments**: Shareable booking links with automated conflict detection, two-way Google Calendar and Microsoft Outlook sync, and instant WhatsApp booking confirmation cards.

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## 5. Pricing & Packaging Matrix

| Tier | Monthly Price (INR) | Monthly Price (USD) | Included Seats | Included Contacts | Key Features |
| :--- | :--- | :--- | :--- | :--- | :--- |
| **Free Pack** | ₹0 | $0 | 1 | 100 | Basic Kanban pipeline, manual WhatsApp messaging, web intake |
| **Starter** | ₹4,500/mo | $54/mo | 3 | 2,500 | Meta Cloud API, CSV import, Email sync, basic automations |
| **Growth** | ₹18,000/mo | $216/mo | 10 | 25,000 | AI Auto-Reply Copilot, pgvector knowledge base, Calendar booking, Broadcasts |
| **Advanced** | ₹36,000/mo | $432/mo | 25 | 100,000 | Custom Flow builder, multi-channel routing, SLA tracking, webhook dispatchers |
| **Ultimate** | ₹72,000/mo | $864/mo | Unlimited | Unlimited | Dedicated PostgreSQL instance, custom MCP tools, priority SLA support |

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## 6. Public Consultation & Lead Intake API

Auxelon exposes a public consultation intake endpoint enabling website visitors to schedule discovery meetings and request project proposals:

- **Endpoint**: `POST https://auxelon.in/api/platform/consultation`
- **CORS Support**: Permitted from authorized web origins.
- **Headers**: `Content-Type: application/json`
- **Request Payload Schema**:
  ```json
  {
    "fullName": "Jane Doe",
    "workEmail": "jane@example.com",
    "phone": "+91 98765 43210",
    "company": "Acme Corp",
    "interest": "Auxelon CRM Implementation",
    "message": "Interested in deploying WhatsApp CRM with AI auto-reply for our 12-agent sales team."
  }
  ```
- **Response**: `200 OK` with `{ "success": true, "requestId": "req_...", "message": "Consultation request recorded successfully." }`
- **Internal Actions**: Records into Supabase table `platform_consultation_requests` and dispatches immediate notification email to `contact@auxelon.in` via Resend API.

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## 7. Studio Services & Digital Engineering

Auxelon Studio engineers bespoke digital products for global clients:
- **Sub-Second Web Applications**: Built with Next.js, React 19, Vite, Tailwind CSS, and edge caching for sub-800ms Time-to-Interactive.
- **Custom Business Software**: Micro-SaaS tools, customer portals, billing engines with Razorpay / Stripe integrations, and workflow automation systems.
- **Mobile Applications**: Cross-platform and native iOS and Android apps with offline synchronization and push notifications.
- **AI Agent & RAG Architectures**: Custom vector search pipelines, autonomous lead qualification agents, and custom MCP integrations.

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## 8. Verification & Contact Channels

- **Official Website**: https://www.auxelon.in
- **Company Legal Name**: Auxelon Technologies Private Limited
- **Sales & Commercial Inquiries**: contact@auxelon.in
- **Customer & Technical Support**: support@auxelon.in
- **Locations**: Bangalore, Hyderabad, India
- **Repository Reference**: https://github.com/nskreddy1/auxelon-vercel